There will be no charge to you if the defects occur and the warranty claim is made during the first 5 years.  In years 6-20 after purchase, you will be charged a percentage of the then-current full retail price (if that model is no longer sold, a percentage of the full retail price of the mattress which is closest in design to your mattress).  The percentage is 25% in the sixth year plus five percent for each year thereafter (30% in the 7^th year, 35% in the 8^th year, etc.).  This is the maximum to be paid by you; if the actual repair cost is less, you will pay only the actual cost of repair. 

The Ortho-Gel™ SOLUTIONS mattress has been designed to work with a firm, completely flat, non-spring foundation or platform, and any other use this will void all MyComfort warranties.  You may be required to provide proof as to the quality of the foundation. 

The cover is warranteed to be free of workmanship defects at the time you take possession of it.  There is no ongoing warranty on the cover, because defects after taking possession are considered normal wear and tear.  This limited warranty does not include a normal softening of the Ortho-Gel™ or its underlying layers which does not substantially affect the pressure relieving, supporting, or aligning properties of the mattress.  All warranties contained herein shall be void if the mattress or cover has been abused, damaged, burned, cut, torn, stained, made wet, or contains odors (including from tobacco or other smoke), or is in any other way used or stored in a manner other than standard use, which means use in a bedroom, horizontal, at room temperature.  We recommend always keeping a breathable, liquid-proof protective cover on your bed; these should be available at your mattress retailer and are available at MyComfort’s web site.

This warranty is valid only to the original purchaser of the product. If the original purchaser should transfer the product, the subsequent purchaser takes the product "as is" and "with all faults".  To make any warranty claim you must have registered the product within 30 days of purchase and must provide proof of purchase, including original receipt.  Registration form will be provided with the product, or may be done on the Internet at www.mycomfortmyway.com All transportation and/or shipping costs to and from MyComfort or its designated warranty center are the responsibility of the purchaser and are not included in any prorated charges.

As with any new bed, your body may take some time to adjust to the alignment, pressure relief, and support of your new mattress. Most people love Ortho-Gel™ the first night, others take some time to get used to it.  Sometimes your new bed may feel slightly firmer than the beds you tried in the store, because quality materials need to be "broken-in" or softened.  Sleep in different areas of your new bed to soften it up evenly.  Uneven softening is not covered under the warrantee.  To keep your warranty in place, you must rotate your mattress head to toe monthly for the first six months and then again once every six months thereafter.  Do not flip your Ortho-Gel™ mattress over; use only gel-side-up.  Do not use tight sheets or tight mattress protectors, as this will negate the therapy and comfortable feel that Ortho-Gel™ offers.  Proper linens should be available at your mattress retailer and are available at MyComfort’s web site.

Please always feel free to ask your retail dealer or MyComfort any questions you may have about the proper use and care of your new mattress.  MyComfort wants you to be 100% confident in your wise investment in an Ortho-Gel™ SOLUTIONS mattress.  Do not return product to your dealer.  Defective products that meet these requirements may be brought or sent with explanation of defect, original receipt, your name, your home and cell phone numbers, your email address, and your shipping address to the MyComfort address below.  MyComfort will telephone you to advise you of any return shipping charges and any proration charges and to arrange any payment.